Frequently Asked Questions
Everything you need to know about your JOSEF SEIBEL experience.
How do I determine my correct shoe size?
JOSEF SEIBEL uses European sizing. We provide a detailed size conversion chart on each product page, along with instructions on how to measure your foot from heel to toe for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a return label and drop your package at any authorized shipping location.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your footwear sooner.
Are JOSEF SEIBEL shoes waterproof?
Many of our styles feature TopDry Tex technology, which makes them windproof and waterproof. Please check the 'Product Features' section on the specific item page to confirm its weather-resistance rating.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Afterpay.
How should I care for my leather shoes?
To maintain the quality of the leather, we recommend cleaning with a damp cloth and applying a high-quality leather conditioner regularly. Avoid direct heat sources when drying wet shoes.